Leadership Team
Our mission is to change the culture of the automotive repair industry through AI-driven, easy-to-use software tools that improve communication, strengthen customer relationships, and help shops operate with clarity and confidence.
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Scott Osborne - Chief Executive Officer (CEO)
Scott has founded more than 20 companies, all centered on the automotive industry. His
background spans gas stations, equipment companies, marketing firms, and multiple repair
shops. Today, he is CEO of Repair Shop Solutions and AutoAppsAI, leading the mission to
change the culture of the independent automotive industry. Scott has trained thousands of shop
owners across the U.S. and Canada on proven “best practices” for running a high-performing
service center.
Paul Stewart - President & Chief Growth Officer (CGO)
Paul is one of the “original three” who launched R.O. Writer over 30 years ago, at the time the
industry’s most groundbreaking shop-management system. Since then, he has continued
designing and enhancing innovative software tools that solve real challenges for automotive
service centers. Paul’s work focuses on delivering cutting-edge technology that improves
reporting, retention, productivity, and communication inside the modern repair business.
Tere Hardin - Vice President of Operations
Tere has owned three businesses and began his automotive career as a General Manager for a
NAPA AutoCare center. In the 2000s, he played key roles at NAPA TRACS, R.O. Writer,
Protractor, and Shop-Ware during major growth phases. With deep experience in both shop
operations and software, Tere believes technology is powerful—but operational process
determines success. At the end of the day, reporting is the measurement that ensures a reliable
future.
Chris Sain
Chris specializes in architecting and directing scalable AI-powered software tools designed for
professionals who rely on accurate, efficient documentation in their daily workflows. His
expertise focuses on eliminating the hours traditionally spent producing reports, evaluations, and
reviews—giving teams more time to serve their clients and grow their business.
Under Chris’s leadership, Repair Shop Solutions and AutoAppsAI are building next-generation
software tools that are transforming the culture of the automotive repair industry. His work
ensures that shops gain clarity, efficiency, and actionable intelligence through AI-driven
innovation.
Our team
We’re a dynamic group of individuals who are passionate about what we do and dedicated to delivering the best results for our clients.
Scott Osborne
Chief Executive Officer (CEO)
Scott has founded more than 20 companies, all centered on the automotive industry. His
background spans gas stations, equipment companies, marketing firms, and multiple repair
shops. Today, he is CEO of Repair Shop Solutions and AutoAppsAI, leading the mission to
change the culture of the independent automotive industry. Scott has trained thousands of shop
owners across the U.S. and Canada on proven “best practices” for running a high-performing
service center.
Paul Stewart
President & Chief Growth Officer (CGO)
Paul is one of the “original three” who launched R.O. Writer over 30 years ago, at the time the
industry’s most groundbreaking shop-management system. Since then, he has continued
designing and enhancing innovative software tools that solve real challenges for automotive
service centers. Paul’s work focuses on delivering cutting-edge technology that improves
reporting, retention, productivity, and communication inside the modern repair business.
Tere Hardin
Vice President of Operations
Tere has owned three businesses and began his automotive career as a General Manager for a
NAPA AutoCare center. In the 2000s, he played key roles at NAPA TRACS, R.O. Writer,
Protractor, and Shop-Ware during major growth phases. With deep experience in both shop
operations and software, Tere believes technology is powerful—but operational process
determines success. At the end of the day, reporting is the measurement that ensures a reliable
future.
Chris Sain
Chris specializes in architecting and directing scalable AI-powered software tools designed for
professionals who rely on accurate, efficient documentation in their daily workflows. His
expertise focuses on eliminating the hours traditionally spent producing reports, evaluations, and
reviews—giving teams more time to serve their clients and grow their business.
Under Chris’s leadership, Repair Shop Solutions and AutoAppsAI are building next-generation
software tools that are transforming the culture of the automotive repair industry. His work
ensures that shops gain clarity, efficiency, and actionable intelligence through AI-driven
innovation.
Schedule a Demo!
The best way to learn what Repair Shop Solutions can offer your business is to see it first hand. Schedule a one-on-one demo today!